Return and Refund Policy

Last updated: 19 June 2026

We want you to be satisfied with your purchase. If something isn’t right, here’s how returns and refunds work at Naminer.

Return Window

You have 14 days from the date your order is delivered to request a return for a faulty or quality-related issue. For change-of-mind or non-faulty returns, requests must be made within 7 days of delivery. After these windows, we’re unable to process a return or issue a refund.

Eligibility

To qualify for a return, items must meet all of the following:

• Unused and in original condition
• In original packaging with all tags, labels, and accessories intact
• Not marked as “Final Sale” or “Non-Returnable” on the product page

All returns require a return authorization from us before you send anything back. Items that arrive damaged or faulty are always eligible for a remedy, regardless of sale status.

How to Start a Return

1. Email us at help@naminer.com with your order number, the item(s) you’d like to return, and photos or a video if the item is faulty.
2. We’ll confirm eligibility and send you a return authorization along with the designated return address.
3. Pack the item securely with all original packaging and accessories, ship it back using a tracked carrier, and keep your tracking number.

Refunds

Once we receive and inspect your return, we’ll process your refund within 5–10 business days. Refunds are issued to your original payment method.

Please note:

• The customer is responsible for all return shipping costs.
• Original shipping fees, taxes, and other additional charges are non-refundable.
• If you return part of a bundle, the bundle discount no longer applies. The remaining items will be charged at their individual prices, and your refund will reflect the difference.

Exchanges

We don’t process direct exchanges at this time. If you’d like a different item, please return your original purchase and place a new order.

Damaged or Defective Items

If your item arrives damaged or defective, email us within 14 days of delivery with photos of the issue. For quality-related problems we will prioritize a replacement or full refund at no extra cost to you, and in most cases you will not need to ship the item back.