Politique de confidentialité

Privacy Policy

Last updated: March 28, 2026

This Privacy Policy describes how NAMINER ("we," "us," or "our") collects, uses, and discloses your personal information when you visit naminer.com (the "Site"), use our services, make a purchase, or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose personal information we collect.

Please read this Privacy Policy carefully.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. When we do, we will post the updated version on the Site, revise the “Last updated” date above, and take any additional steps required by applicable law.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information over the past 12 months from different sources, depending on how you interact with us.

We may use your personal information to:

  • provide, operate, and improve our Services;
  • process and fulfill orders;
  • communicate with you about your account, purchases, returns, exchanges, or support requests;
  • provide customer service;
  • personalize your experience;
  • send marketing and promotional communications where permitted by law;
  • detect, investigate, or prevent fraudulent, illegal, or malicious activity;
  • comply with legal obligations;
  • enforce our terms and policies; and
  • protect our rights, our users, and our Services.

3. Personal Information We Collect

The type of personal information we collect depends on how you use our Site and Services.

A. Information You Provide Directly

You may provide us with the following information:

  • Contact details such as your name, address, phone number, and email address;
  • Order information such as your billing address, shipping address, payment confirmation, email address, and phone number;
  • Account information such as your username, password, and security-related information;
  • Customer support information such as messages, questions, or other information you choose to share with us.

Some features of the Services may require you to provide certain personal information. If you choose not to provide it, you may not be able to access or use certain features.

B. Information Collected Automatically

We may automatically collect certain information about your interaction with the Services ("Usage Data"). This may include:

  • device information;
  • browser information;
  • IP address;
  • network connection information;
  • information about how you interact with the Site or your account.

We may collect this information using cookies, pixels, and similar technologies.

C. Information from Third Parties

We may also receive personal information from third parties, including:

  • service providers that support our Site and Services, such as Shopify;
  • payment processors that collect payment-related information to process transactions;
  • analytics, advertising, and marketing providers;
  • third parties that collect information through cookies, pixels, web beacons, SDKs, or similar tools when you interact with our Site, emails, or advertisements.

Any information received from third parties will be handled in accordance with this Privacy Policy.

4. How We Use Your Personal Information

Providing Products and Services

We use your personal information to process payments, fulfill orders, manage your account, arrange shipping, process returns and exchanges, and provide related customer service.

Marketing and Advertising

We may use your personal information to send marketing communications by email, text message, or postal mail, and to show you advertisements for our products or services on our Site and other websites, where permitted by applicable law.

Security and Fraud Prevention

We use personal information to detect, investigate, and respond to fraudulent, illegal, or malicious activity and to protect our Services and users.

Customer Support and Service Improvement

We use personal information to respond to inquiries, provide support, and improve our Services and customer experience.

5. Cookies

Like many websites, we use cookies and similar technologies to operate, improve, and analyze our Site and Services.

We use cookies to:

  • remember your actions and preferences;
  • improve site functionality and performance;
  • understand how users interact with the Site;
  • support analytics and marketing activities.

For more information about Shopify-related cookies, please visit Shopify’s cookie policy.

Most browsers accept cookies automatically, but you can usually modify your browser settings to remove or reject cookies. Please note that blocking or removing cookies may affect the functionality of certain parts of the Services.

Our Site also recognizes the Global Privacy Control (GPC) signal as a valid request to opt out of certain uses or disclosures of personal information, where applicable. Other “Do Not Track” signals may not be recognized.

6. How We Disclose Personal Information

We may disclose your personal information in the following circumstances:

  • to service providers and vendors who perform services on our behalf, such as payment processors, fulfillment providers, analytics providers, IT support providers, and customer support providers;
  • to business and marketing partners to provide services or advertising;
  • with your consent or at your direction;
  • to affiliates within our corporate group;
  • in connection with a merger, acquisition, bankruptcy, or similar business transaction;
  • where required to comply with legal obligations, law enforcement requests, or to protect our rights and the rights of others.

Over the past 12 months, we may have disclosed the following categories of personal information for the purposes described above:

  • identifiers, such as name, address, phone number, and email address;
  • account and order information;
  • commercial information, such as purchase history and customer support history;
  • internet or network activity, such as Usage Data;
  • geolocation data derived from IP address or similar technical measures.

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

7. Sale, Sharing, and Targeted Advertising

In the past 12 months, we may have “sold” or “shared” personal information, as those terms are defined under applicable privacy laws, for advertising and marketing purposes.

This may include:

  • identifiers such as your name, email address, and phone number;
  • commercial information such as products or services purchased;
  • Usage Data.

These disclosures may be made to business and marketing partners.

Depending on where you live, you may have the right to opt out of such sale, sharing, or targeted advertising.

8. Third-Party Websites and Links

Our Site may contain links to third-party websites or platforms. If you click those links, you should review the privacy policies and terms of those third parties. We are not responsible for the privacy, security, or content of third-party sites.

9. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age.

10. Security and Retention

We use reasonable measures to help protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to:

  • provide the Services;
  • maintain your account;
  • fulfill orders;
  • comply with legal obligations;
  • resolve disputes; and
  • enforce our agreements and policies.

11. Your Rights

Depending on your location, you may have some or all of the following rights:

  • Right to Access / Know: request access to the personal information we hold about you;
  • Right to Delete: request deletion of your personal information;
  • Right to Correct: request correction of inaccurate personal information;
  • Right to Portability: request a copy of your personal information or transfer to another provider, where applicable;
  • Right to Opt Out: opt out of sale, sharing, or targeted advertising;
  • Right to Restrict Processing: ask us to limit certain processing activities;
  • Right to Withdraw Consent: withdraw consent where we rely on it;
  • Right to Appeal: appeal a decision we make regarding your privacy request.

You may also opt out of marketing emails at any time by clicking the unsubscribe link in our messages. Even if you opt out of promotional messages, we may still send non-promotional communications, such as order confirmations or account-related updates.

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

12. Complaints

If you have questions or complaints about how we handle your personal information, please contact us using the details below.

If you are not satisfied with our response, you may have the right, depending on your location, to appeal our decision or lodge a complaint with your local data protection authority.

13. International Users

Please note that your personal information may be transferred to, stored in, and processed in countries other than the country where you live.

Where required by law, we rely on recognized legal mechanisms for international data transfers, such as Standard Contractual Clauses or equivalent safeguards.

14. SMS Marketing

If you opt in to our SMS marketing service, we may use your information to send:

  • order-related notifications;
  • abandoned cart reminders;
  • promotional text messages;
  • review requests; and
  • other transactional communications.

Opt-in data and consent for text messaging will not be shared with third parties except with messaging partners that help us operate our SMS program.

We may also use cookies or similar technologies to determine when to send cart reminder messages via SMS, including when you have added items to your cart or abandoned checkout.

15. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your privacy rights, you may contact us at:

Email: help@naminer.com
Address: Park 3, Vinhomes Central Park, Binh Thanh District, Ward 22, Ho Chi Minh City, Vietnam.

For the purposes of applicable data protection laws, and unless otherwise stated, NAMINER is the data controller of your personal information.