Delivery & Returns
SHIPPING POLICY
Orders ship within 1–3 business days. During sales or high-demand periods, expect a short delay.
We offer two shipping options:
- Express Shipping — 5–8 business days | $9.99
- Standard Shipping — 7–11 business days | $4.75 (free on orders over $100)
Shipping timeframes start from the dispatch date, not the order date.
Pre-Orders
Some products are available before stock arrives at our warehouse. If you place a pre-order, we'll ship it as soon as stock lands. The estimated dispatch date is listed on the product page.
Shipping Protection
At checkout, you can add Shipping Protection. This covers replacement if your order is confirmed lost or stolen by the courier. Without it, we can't guarantee a replacement.
RETURNS POLICY
We offer a 14-day return window for faulty or quality-related issues from the date your order is delivered, and a 7-day window for change-of-mind or non-faulty returns.
What qualifies:
- Your return must be requested within 14 days of delivery for faulty items, or within 7 days for change-of-mind returns, and all returns require a return authorization from us before sending anything back.
- Items need to be in original, unused condition — packaging, tags, and all.
- Items marked "Final Sale" or "Non-Returnable" can't be returned unless they arrive faulty.
How to return an item:
1. Email us at help@naminer.com with your order number and the item(s) you'd like to return.
2. We'll confirm eligibility and send you a return authorization with the designated return address.
3. Pack the item securely with all original packaging and accessories, ship it back using a tracked carrier, and keep your tracking number.
A few things to know:
- The customer is responsible for all return shipping costs.
- Original shipping fees, taxes, and other additional charges are non-refundable.
- If you return part of a bundle, the bundle discount no longer applies. The remaining items will be charged at full price, and your refund will reflect the difference.